Terms Of Service

Last Updated: 11 June 2026

Overview

Welcome to Zedanova. These Terms Of Service explain the rules that apply when you visit our website, browse our store, place an order, or use any of our services.

The terms “Zedanova”, “we”, “us” and “our” refer to Zedanova. The terms “you” and “your” refer to the customer, visitor, or user of our website and services.

Our store is powered by Shopify, which helps us provide our online shopping experience, checkout, payments, and related ecommerce services.

By accessing our website, using our services, or placing an order with us, you agree to these Terms Of Service, our Privacy Policy, our Shipping Policy, and our Returns & Refund Policy.

If you do not agree to these Terms, you should not use our website or purchase from our store.

These Terms do not affect your statutory rights.

Section 1 — Business Information

Zedanova is an online ecommerce store offering wellness, comfort, and self-care products.

Our contact details are:

Zedanova
20 Revelstoke Road
Sunderland
SR5 5EP
United Kingdom
Email: info@zedanova.com

If you need to contact us about an order, product, return, refund, or these Terms, please email us at info@zedanova.com.

Section 2 — Eligibility And Use Of Our Website

By using our website or placing an order, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you are using the website with the consent and supervision of a parent or legal guardian.

You agree to use our website only for lawful purposes and in a way that does not damage, disable, overload, or impair the website or interfere with anyone else’s use of it.

You must not use our website or services for fraudulent, unlawful, abusive, harmful, or misleading activity.

Section 3 — Account And Customer Information

You may be asked to provide information such as your name, email address, delivery address, billing address, payment details, and order information when using our store.

You agree that the information you provide to us is accurate, complete, and up to date.

If you create an account, you are responsible for keeping your login details secure and for any activity that takes place through your account.

If you believe your account has been accessed without permission, please contact us as soon as possible at info@zedanova.com.

Section 4 — Our Products

We aim to describe and display our products as accurately as possible. However, product images, colours, finishes, packaging, and appearance may vary slightly depending on your device screen, lighting, supplier updates, manufacturing batches, or product improvements.

Product descriptions, images, pricing, availability, and specifications may be updated from time to time without notice.

We reserve the right to discontinue, change, or limit the availability of any product at any time.

Any product information on our website is provided for general information and shopping guidance only.

Section 5 — Wellness And Product Use Disclaimer

Zedanova products are intended for general wellness, comfort, relaxation, and self-care use only.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition, disease, injury, or health concern.

Any wellness information, product guidance, blog content, product descriptions, or customer review content on our website should not be treated as medical advice.

If you have a medical condition, injury, pain, health concern, implanted medical device, pregnancy-related concern, or any doubt about whether a product is suitable for you, please speak with a qualified healthcare professional before use.

Always read and follow any product instructions, safety warnings, manuals, and care guidance provided with your item.

Section 6 — Orders And Order Acceptance

When you place an order through our website, you are making an offer to buy the selected product or products.

Your order is accepted when we confirm acceptance of the order and begin processing it. We reserve the right to refuse, cancel, or limit an order where necessary, including where:

• A product is unavailable
• There is an error in pricing, product information, or availability
• We suspect fraudulent, unauthorised, or unlawful activity
• There is an issue with payment authorisation
• We are unable to deliver to the address provided

If we cancel or cannot accept your order after payment has been taken, we will arrange a refund for the amount paid for the cancelled item or order.

Please check your order carefully before submitting it. If you notice an error after placing an order, contact us as soon as possible at info@zedanova.com. We cannot guarantee that changes or cancellations can be made once an order has started processing.

Section 7 — Prices, Payments And Billing

All prices are shown in the currency displayed at checkout.

Prices, discounts, offers, and promotions may change at any time without notice. The price charged will be the price shown at the time you place your order, unless there is an obvious error.

Shipping costs, taxes, duties, or other charges may be shown separately at checkout where applicable.

You agree to provide accurate billing and payment information when placing an order.

Payments are processed through Shopify and/or third-party payment providers. We do not store full card details on our own systems.

If your payment is declined, unauthorised, reversed, or flagged as suspicious, we may delay, refuse, or cancel your order.

Section 8 — Delivery And Shipping

Delivery options, costs, and estimated timeframes are shown at checkout or within our Shipping Policy where applicable.

Delivery timeframes are estimates and may be affected by factors outside our control, including courier delays, customs processes, public holidays, weather, incorrect delivery information, or other operational delays.

Unless we agree otherwise with you, goods will be delivered within 30 days of the order being placed.

Risk in the goods passes to you once the goods are delivered to you, or to a person or safe place nominated by you.

Please ensure your delivery details are complete and accurate. We are not responsible for delays or failed delivery caused by incorrect or incomplete address information provided by you.

Section 9 — Cancellations, Returns And Refunds

Your purchases are covered by our Returns & Refund Policy, which explains how cancellations, returns, damaged items, exchanges, and refunds are handled.

If your order is delivered to the United Kingdom or European Union, you may have the right to cancel your order within 14 days of receiving it, without giving a reason.

Once you tell us you wish to cancel, you then have a further 14 days to return the item to us.

For eligible cancellation returns, refunds will be processed no later than 14 days after we receive the returned item.

Nothing in these Terms limits your statutory rights if an item is faulty, damaged, not as described, or does not do what it is supposed to do.

For full details, please see our Returns & Refund Policy.

Section 10 — Promotions, Discounts And Offers

From time to time, we may offer discounts, promotional codes, bundles, free delivery offers, or other promotions.

Promotions may be subject to additional terms, including start and end dates, product exclusions, minimum order values, or usage limits.

We reserve the right to amend, suspend, or withdraw promotions where necessary, including where a promotion has been misused or applied in error.

Promotional discounts do not affect your statutory rights.

Section 11 — Intellectual Property

All content on our website, including text, images, graphics, logos, product images, design elements, layout, icons, photography, videos, and other materials, is owned by or licensed to Zedanova unless otherwise stated.

You may view and use our website for personal, non-commercial shopping purposes only.

You must not copy, reproduce, distribute, modify, publish, sell, scrape, or commercially exploit any part of our website or content without our prior written permission.

The Zedanova name, branding, logo, and related brand elements must not be used without our permission.

Section 12 — Reviews, Feedback And User Content

If you submit a review, photo, comment, message, suggestion, or other content to us or through our website, you confirm that the content is accurate, lawful, and does not infringe the rights of any third party.

You must not submit content that is false, misleading, abusive, offensive, unlawful, defamatory, spam, or contains viruses or harmful code.

By submitting a review, feedback, photo, or other content, you give us permission to use, display, reproduce, edit, publish, and share that content for purposes connected with our store, products, customer service, marketing, and business operations.

We may moderate, edit, refuse, or remove user content where we believe it is inappropriate, misleading, unlawful, promotional, irrelevant, or in breach of these Terms.

Customer reviews reflect individual opinions and experiences. They should not be treated as medical advice or guaranteed outcomes.

Section 13 — Third-Party Tools, Apps And Links

Our website may include tools, features, links, payment services, review widgets, analytics tools, embedded content, or other services provided by third parties.

Third-party services may have their own terms, privacy policies, and rules. You should review these before using them.

We are not responsible for third-party websites, services, content, or tools that we do not control.

If you access a third-party website or service through our website, you do so at your own discretion and risk.

Section 14 — Relationship With Shopify

Our store is powered by Shopify, which helps us provide the ecommerce platform and related services used to operate our online store.

Any purchase you make through our store is made directly with Zedanova, not Shopify.

Shopify is not responsible for the products you purchase from us, our product descriptions, our customer service, our delivery process, or any issue arising from your purchase from Zedanova.

Section 15 — Privacy

Your privacy is important to us. Our Privacy Policy explains how personal information is collected, used, shared, and protected when you use our website or place an order.

Because our store is powered by Shopify, Shopify and other service providers may also process personal information to help provide our online store, checkout, payments, analytics, fraud prevention, and other services.

For more information, please see our Privacy Policy.

Section 16 — Errors, Inaccuracies And Omissions

Occasionally, there may be information on our website that contains errors, inaccuracies, or omissions. These may relate to product descriptions, pricing, promotions, offers, images, delivery information, stock availability, or other content.

We reserve the right to correct errors, update information, change content, or cancel orders where information is inaccurate, including after an order has been submitted.

If we cancel an order because of an error after payment has been taken, we will refund the amount paid for the cancelled item or order.

Section 17 — Prohibited Uses

You must not use our website or services:

• For any unlawful, fraudulent, harmful, or malicious purpose
• To violate any law, regulation, or third-party right
• To submit false, misleading, or inaccurate information
• To impersonate another person or organisation
• To interfere with the security, performance, or operation of our website
• To upload or transmit viruses, malware, or harmful code
• To scrape, copy, harvest, or extract data from our website without permission
• To send spam, phishing attempts, or unsolicited promotional material
• To abuse, harass, threaten, or harm any person
• To misuse our checkout, payment, review, account, or customer service systems

We may suspend or restrict access to our website or services if we believe these Terms have been breached.

Section 18 — Availability Of The Website

We aim to keep our website available and functioning properly, but we do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

We may update, suspend, restrict, or remove parts of the website from time to time for maintenance, security, operational, or business reasons.

Section 19 — Limitation Of Liability

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory consumer rights.

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that are not foreseeable, losses caused by events outside our reasonable control, or business losses where products are purchased for personal or household use.

Our website and products are provided for domestic and private use unless we expressly agree otherwise in writing.

Section 20 — Indemnity

You agree to be responsible for losses, damages, claims, costs, or expenses that arise from your unlawful use of our website, your breach of these Terms, your misuse of our services, or your violation of any third-party rights.

This section does not affect your statutory consumer rights.

Section 21 — Termination

We may suspend, restrict, or terminate your access to our website or services if we reasonably believe that you have breached these Terms or used our website unlawfully or improperly.

Any obligations or rights that should reasonably continue after termination will remain in effect.

Section 22 — Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be treated as removed to the minimum extent necessary. The remaining parts of these Terms will continue to apply.

Section 23 — Waiver

If we do not enforce a right under these Terms, this does not mean we have waived that right or that we cannot enforce it later.

Section 24 — Changes To These Terms

We may update these Terms from time to time by posting a new version on this page.

The “Last Updated” date at the top of this page shows when these Terms were last changed.

If we make material changes, we will take reasonable steps to notify you where required by law.

Your continued use of our website after changes are posted means you accept the updated Terms.

Section 25 — Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer living in Scotland, Northern Ireland, or another country, you may also have the right to bring legal proceedings in your local courts under applicable consumer protection laws.

Nothing in these Terms removes any mandatory consumer protection rights that apply where you live.

Section 26 — Contact Information

If you have any questions about these Terms Of Service, please contact us:

Zedanova
20 Revelstoke Road
Sunderland
SR5 5EP
United Kingdom
Email: info@zedanova.com