Shipping Policy

Last Updated: 11 June 2026

At Zedanova, we aim to make delivery clear, simple, and easy to understand. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our store.

If you have any questions about your order or delivery, please contact us at info@zedanova.com.

Order Processing Times

Orders are usually processed within 1–3 business days after your order has been placed and payment has been confirmed.

Business days are Monday to Friday, excluding UK bank holidays and public holidays.

During busy periods, product launches, seasonal demand, or supplier delays, processing may take slightly longer. If there is a significant delay with your order, we will do our best to contact you using the email address provided at checkout.

UK Delivery Times

Our estimated UK delivery timeframe is usually:

• Processing Time: 1–3 business days
• Estimated Delivery Time: 7–14 business days after dispatch

Delivery times are estimates and may vary depending on product availability, delivery partner performance, address accuracy, seasonal demand, and circumstances outside our control.

Unless we agree otherwise with you, your order will be delivered within 30 days of the order being placed.

Delivery Costs

Delivery costs are shown at checkout before you complete your order.

From time to time, we may offer free delivery, discounted delivery, or promotional delivery offers. Any such offer may be changed, withdrawn, or limited at our discretion, but this will not affect orders already placed and accepted.

Where We Ship

We currently ship to addresses in the United Kingdom unless additional delivery options are shown at checkout.

If your address is outside our available delivery areas, you may be unable to complete checkout or we may need to cancel and refund your order.

Order Tracking

Where tracking is available, tracking details will be sent to the email address provided at checkout once your order has been dispatched or once tracking becomes available.

Please allow some time for tracking information to update after dispatch, as delivery partners may take time to scan parcels into their network.

Incorrect Or Incomplete Delivery Information

Please make sure your delivery address is complete and accurate before placing your order.

We are not responsible for delays, failed delivery, or loss caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible at info@zedanova.com. We cannot guarantee that address changes can be made once an order has started processing or has been dispatched.

Delayed Orders

Most orders arrive within the estimated delivery window, but occasional delays can happen.

If your order has not arrived within 20 business days after dispatch, please contact us at info@zedanova.com with your order number so we can look into it.

If we become aware of a significant delay before your order arrives, we will do our best to update you by email.

Lost Or Missing Parcels

If your parcel appears to be lost, please contact us at info@zedanova.com with your order number and delivery details.

We may ask you to confirm your delivery address and check with other members of your household, neighbours, or any safe place where the parcel may have been left.

If the parcel is confirmed as lost after investigation, we will work with you to provide an appropriate resolution. This may include a replacement or refund depending on the circumstances.

Failed Delivery Or Returned Parcels

If a parcel is returned to us because delivery could not be completed, we will contact you to discuss the next steps.

If the failed delivery was caused by an incorrect address, missed delivery attempt, refusal of delivery, or failure to collect the parcel, additional delivery costs may apply before the order can be resent.

Damaged Parcels

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at info@zedanova.com.

Please include your order number and clear photos or videos of the item and packaging so we can review the issue and help resolve it.

For more information, please see our Returns & Refund Policy.

Pre-Orders And Backorders

If a product is sold as a pre-order or backorder, this will be clearly stated on the product page where applicable.

Estimated delivery times for pre-order or backorder items may differ from standard delivery times. We will provide the relevant information before you complete your order where applicable.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@zedanova.com.

We cannot guarantee cancellation once an order has started processing or has been dispatched.

If your order has already been dispatched, you may still be able to return it in line with our Returns & Refund Policy and your statutory rights.

Contact Us

If you have any questions about shipping, delivery, or your order status, please contact us:

Email: info@zedanova.com

Zedanova
20 Revelstoke Road
Sunderland
SR5 5EP
United Kingdom