Returns & Refund Policy

Last Updated: 11 June 2026

At Zedanova, we want your order to arrive safely and meet your expectations. This Returns & Refund Policy explains how returns, exchanges, cancellations, damaged items, and refunds are handled for purchases made through our store.

This policy does not affect your statutory rights.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any original accessories, manuals, and packaging included where possible. You will also need your receipt, order confirmation, or other proof of purchase.

To start a return, please contact us at info@zedanova.com with your order number and reason for return.

If your return is accepted, we will send you return instructions, including how and where to send your package. Where a return label is provided, we will confirm this in your return instructions.

Please do not send your item back before contacting us. Items returned without first requesting a return may not be accepted.

Returns should be sent to:

Zedanova Returns
20 Revelstoke Road
Sunderland
SR5 5EP
United Kingdom

You can always contact us with any return questions at info@zedanova.com.

Damaged, Defective, Or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item.

To help us resolve the issue quickly, please include your order number, a description of the issue, and clear photos or videos of the item and packaging where relevant.

If your item is confirmed to be faulty, damaged, not as described, or incorrect, we will work with you to make it right. This may include a replacement, repair, return, or refund depending on the situation and your statutory rights.

Change Of Mind Returns

If you are returning an item because you have changed your mind, the item must be unused and returned in a condition suitable for resale, with its original packaging and included accessories where possible.

For hygiene reasons, items that have been used against the body or returned in an unsuitable condition may not be eligible for a change-of-mind return unless they are faulty, damaged, or not as described.

Return postage costs for change-of-mind returns may be the customer’s responsibility unless we confirm otherwise in writing.

UK And EU 14-Day Cooling-Off Period

If your order is delivered to the United Kingdom or European Union, you may have the right to cancel your order within 14 days of receiving it, without giving a reason.

Once you tell us that you wish to cancel, you then have a further 14 days to return the item to us.

To cancel your order, please contact us at info@zedanova.com with your order number and a clear statement that you wish to cancel.

Returned items must be sent back in a condition that reflects reasonable handling. You may inspect the item in the same way you would in a shop, but if the item has been used, damaged, or handled beyond what is necessary to inspect it, a deduction may be made from your refund where permitted by law.

Items That May Not Be Returnable

Certain items may not be eligible for return unless they are faulty, damaged, or not as described. These may include:

• Personalised or custom-made items
• Gift cards
• Perishable goods
• Sealed items that are not suitable for return for health or hygiene reasons once unsealed
• Items that have been used, damaged, or returned incomplete

Please contact us at info@zedanova.com if you have any questions about whether your item can be returned.

Sale Items And Promotional Discounts

Sale items and discounted items are still covered by your statutory rights. If a sale item is faulty, damaged, not as described, or otherwise eligible under applicable consumer law, you may still be entitled to a remedy.

Promotional discounts do not remove your statutory rights.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once your return is accepted, you can place a separate order for the new item.

If your item arrived damaged, defective, or incorrect, please contact us first so we can help resolve the issue.

Refunds

We will notify you once we have received and inspected your return, and we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. For eligible cancellation returns, refunds will be issued no later than 14 days after we receive the returned item.

Please remember that it can take additional time for your bank, card provider, or payment provider to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@zedanova.com.

Original Delivery Costs

Where required by law, standard delivery costs paid at the time of purchase will be refunded when an eligible order is cancelled or returned.

If you selected a more expensive delivery option, only the standard delivery cost may be refunded where applicable.

Contact Us

For any returns, refund, or cancellation questions, please contact us:

Email: info@zedanova.com

Return Address:
Zedanova Returns
20 Revelstoke Road
Sunderland
SR5 5EP
United Kingdom